Sync issue between desktop app & mobile app

Hello,

I have the desktop app with windows 10 and the mobile app on Android 7.0. On the mobile app, I created a photo album that I can’t see on my computer : how can I fix this ? I mean, when I open the mobile app, I have the Z disk opened in windows explorer, inside there is an images folder, but not the album in that folder. Also the desktop app is very slow and often makes explorer crash.


thanks for your help

Hello,
Please refer to the following KBA article: https://support-en.wd.com/app/answers/detail/a_id/1185/