Support Level escalation

Hi,

I would like to know what is the next level of support WD provide, after phone/email.

WD does not seem to have any SLA for resolution of a case or do they have any SLA?

Regards,

Sagnik

sagnikpal wrote:

Hi,

 

I would like to know what is the next level of support WD provide, after phone/email.

WD does not seem to have any SLA for resolution of a case or do they have any SLA?

 

Regards,

Sagnik

What specifically do you mean by SLA.  I might be able to help with that.  And why are you looking for it?

by SLA I mean any specific time within which a WD ticket opened for email support is supposed to be resolved?

I have opened a case on 30-Sep, but do not see any progress or response on that. So I nedd some escalation point whoo can help to resolve my problem

Case [Deleted]

I have a case that I opened almost 2 months sgo (8/30/2012) and there has been no update. It appears that WD has stopped processing my 4 open cases.

sagnikpal wrote:

I have opened a case on 30-Sep, but do not see any progress or response on that. So I nedd some escalation point whoo can help to resolve my problem

Did you get that case resolved/responded to?