Hi folks, I’ve also reported this via the support form but I hope I can maybe get some quicker help here. Ive been using the 3 TB MyCloud for a while now, never had problems. Last saturday I did a system reset and upgraded the firmware afterwards. After this, I could normally watch and access file…

sic286 wrote: …Last saturday I did a system reset and upgraded the firmware afterwards. Which of the three system resets did you do?

System only. As I said, after the reset everything worked fine, all files were there.

no idea what could of happend. could someone else of deleted the files/share? restore from backup is the best option but I am guessing you don’t have a backup there are some threads on here about recovering deleted files, shearch for them. most involve removing the disk and connecing it to another…

So I checked everything, the notifications only indicate that there has been a successful firmware update in the meantime. What, between you upgrading the software and your data going missing? Is Firmware Auto-Update enabled (it might have been enabled when you did the system restore…) I note …

Given my bad experience of removing power from the MyCloud without shutting down, just once, I’m surprised you’ve survived this long without a problem if you have yours on a time switch… A time switch and randomly-scheduled firmware auto upgrade sounds like russian roulette… Firmware auto upgrade …

your data probably has been deleted as you can’t see it in Linux either any shutdown of a computer, including the mycloud should be through the menus. not killing power to the device if your power switch hasn’t killed power since this I would pull the plug on the running mycloud and don’t put it b…

WD Community

Suddenly all my files are gone - 1.5 TB lost

Legacy Products My Cloud OS 3

cpt_paranoia February 25, 2015, 12:24am 5

This thread is probably the one you were thinking of; it just popped up again, helpfully…

http://community.wd.com/t5/WD-My-Cloud/How-to-recover-deleted-files/td-p/741326

Topic		Replies	Views
Files Suddenly Gone From MyWD Cloud My Cloud OS 3	29	13455	May 16, 2018
Firmawere Update 2.11.163 = Everything Lost My Cloud OS 3	7	1351	January 20, 2019
MyCloud Has Been Destroyed by New Firmwares: Gobbles up Free Gigs into Black hole My Cloud Home Single Bay	5	677	June 27, 2020
My Cloud recent firmware update Rapid Flash Blue light and gone from network (Gen 2) My Cloud OS 3	33	7165	April 10, 2023
Nothing Works After 'Upgrade'! My Cloud OS 3	7	1144	July 14, 2016

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Suddenly all my files are gone - 1.5 TB lost

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