I recently bought a WD Elements Play multimedia drive but I can’t seem to able to add subtitles to my videos.
I created a folder where i put my video and added my .srt file using the same name as the video but it didnt work, so I saved the file in ANSI version (I saw this suggestion on some forum) but still didn’t work.
The subtitles don’t play automatically and even I i press “option” with my remote and I go to “subtitles” menu, it says no subtitles.
I checked audio and subtitles language and they are both on “english” language as they should be. I tried to rename the subtitles file in .sub but still not working.
I tried the sub with a .mkv file but then I tried the same sub with a MPEG4 file still no results.
I also checked the installed firmware and it is the last one.
Can anyone help me?