Subtitles do not work from WD My Cloud Mirror Playback

External SRT subtitles do not seem to work when films are played from my WD My Cloud Mirror via the WD TV Media Player.

It works fine when played on my laptop.

But when played via the WD TV Media Player, subtitles show as OFF and I am unable to manually turn it on.

Any idea what the issue is?


Make sure the video you are trying to play and the .srt file have the same name for example: “Movie.Mp4” and “” so it has to have the same name. Something i would like to know is, if you are playing the file from media server or network share.