Subtitles and Option button

Community Archives WD Elements Play
1

My WD Elements doesnt’t play any subtitles, unless I use the OPTION button. But sometimes this function doesnt’t work, I press the Option button and nothing happens!

I have already tried to update the firmware, but It never works. The guidelines were followed carefully, I must say.

2

I just updated the software and found out what happened. The WD Elements couldnt’t find the file in a 32 GB Pen Drive. I tried with a 8 GB PD and it worked fine.

But the Options button is still missing… Yesterday I could use it, but today It’s gone again… No subtitles!

3

C’mon, guys, help me out!

4

Hi there,

Does the subtitle file have the same name as the movie file?

Which extension does the file uses , ex: .srt?

5

SRT extensions, they titles are ok, I’m used to it. My problem is that the subtitles cannot be turned on because of the OPTIONS button. It doesnt work at all - unless to delete de file.