WD Community

Subtitle setting resets itself

The default subtitle On setting keeps changing to Off when I start a video from the preview box, and then use either back or stop to get back into the menu.

Only by using the Home button does the subtitle setting still stay at On, pretty irritating though as I have to navigate back through the folders to get to my videos. Hope it can be fixed in the next beta.

You might want to call Tech Support.   If that’s a repeatable issue, that’s better than reporting it here (the engineers might not catch this thread.)

It might be good to post it in the Ideas Lab, too.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.