I received RMA authorization on 6/15/22 and my WD Red was delivered to WD on 7/1/22 as confirmed by UPS receipt. As of today, twenty days later and after two inquiries, the service portal does not acknowledge that the drive has been received or a replacement authorized. I have a hole in my NAS and no news on the status of my warranty claim.
Next steps?
Others have similar experience?
THanks!