Sub-par Warranty Response

I received RMA authorization on 6/15/22 and my WD Red was delivered to WD on 7/1/22 as confirmed by UPS receipt. As of today, twenty days later and after two inquiries, the service portal does not acknowledge that the drive has been received or a replacement authorized. I have a hole in my NAS and no news on the status of my warranty claim.

Next steps?

Others have similar experience?


Hi @strother,

Please contact the WD Technical Support team for the best assistance:

Thanks…did that several weeks ago and again a couple of days ago. I didn’t get any help…my case needs to be escalated to a real person as all I have received are AI responses to date.