Stuck backup

I have just bought a My Passport Ultra. The initial backup got to 143GB of 186GB but since then the progress has got no further.

I’ve tried disable/enable backup and also rebooting my pc. None of these have worked.

I’ve got a list of files that did not back up but retrying these does not work either. I’ve also tried adding some files to my pc but the detection software has not recognised these either.

How do I get SmartWare to finish my backup? I have v.2.4.2 installed.

has WD SmartWare completed the backup? Do you see a yellow exclamation mark on the Home Tab indicating a file has been queued?

Regards,

I finally got it to backup completely by uninstalling th WD software and reinstalling and rebacking up.

However… now when I add more files to my PC the backup is stuck again showing 186 of 188 copied.