Streaming on home wifi error

Videos stream fine for me from mycloud when I’m connected via my neighbours wifi or online via any other connection, however when I attempt to stream a video when connected to my home wifi I always get a cannot play file error. The mycloud is connected to this same wifi.

Audio files and documents all work fine

I am normally attempting this via the Android app and both softwares are up to date

Any help would be appreciated thanks

Hi macbreath,

If you are able to stream from WD My Cloud drive from a different connection, Most likely it seems that this is an issue with your internet connection. Please try restarting router and checking your internet speeds. You can also try changing the DNS settings on My Cloud following the link below.