I bought Elements Play with 1TB, at first, when I copied my videos (.mov) to the device the video played well but no sound at all. Then I update the firmware to version 1.01.10.
Now I have a new strange problem, the video still good but the sound is played till the half time of the total movie length (for example for a movie length 48 second the device play the sound till the second 24 then no sound till the end) and if I stop the movie and play it again from the time where I stopped it, the sound will played till the half of the remaining time (for example for the same movie of 48 sec if I stopped it at second 30 and again play it, the sound will played till sec 39 and no sound till the end of movie).
I tried all setting properties but no chance. My camera that record the movie is Fuji HS10 and below is the video file specification:
Frame width: 1920
Frame height: 1080
Data rate: 13403kbps
Total bitrate: 14941kbps
Frame rate: 29 frames/second
Bit rate: 1537kbps
Audio sample rate: 48khz
Please I need a help ASAP to decide whether I should return the device or keep it.