Strange problem with MOV format

Community Archives WD Elements Play
1

Hello Friends,

I bought Elements Play with 1TB, at first, when I copied my videos (.mov) to the device the video played well but no sound at all. Then I update the firmware to version 1.01.10.

Now I have a new strange problem, the video still good but the sound is played till the half time of the total movie length (for example for a movie length 48 second the device play the sound till the second 24 then no sound till the end) and if I stop the movie and play it again from the time where I stopped it, the sound will played till the half of the remaining time (for example for the same movie of 48 sec if I stopped it at second 30 and again play it, the sound will played till sec 39 and no sound till the end of movie).

I tried all setting properties but no chance. My camera that record the movie is Fuji HS10 and below is the video file specification:

Video

 Frame width:  1920

 Frame height:  1080

 Data rate: 13403kbps

 Total bitrate:  14941kbps

 Frame rate:  29 frames/second

Audio

 Bit rate: 1537kbps

 Channels:  2(stereo)

 Audio sample rate: 48khz

Please I need a help ASAP to decide whether I should return the device or keep it.

Regards,

Haider

2

You never stated what the audio and video codecs are. Since they are out of sync I would recommend you convert them to a more popular file type.

3

Thanks Lawrence for your replay. From the camera specification, the video and audio codec is:

Movie: H.264 standared with stereo sound (MOV)

Audio: monaural WAV 

4

Hello,

Can you post the Mediainfo for the video file? You will need to go to www.mediainfo.com download the application and follow the prompts. We will be able to see the entire file structure.

5

Thanks Nesvic,

Here it is:

Complete name                    : C:\Users\Diwan\Pictures\Fuji\8April2011\1\DSCF0306.MOV

Format                           : MPEG-4

Format profile                   : QuickTime

Codec ID                         : qt  

File size                        : 123 MiB

Duration                         : 1mn 10s

Overall bit rate                 : 14.7 Mbps

Movie name/More                  : FUJIFILM DIGITAL CAMERA

Encoded date                     : UTC 2011-04-08 12:02:14

Tagged date                      : UTC 2011-04-08 12:02:14

Origin                           : Digital Camera

TAGS                             : FILM DIGITAL CAMERA

Video

ID                               : 1

Format                           : AVC

Format/Info                      : Advanced Video Codec

Format profile                   : Baseline@L4.0

Format settings, CABAC           : No

Format settings, ReFrames        : 2 frames

Codec ID                         : avc1

Codec ID/Info                    : Advanced Video Coding

Duration                         : 1mn 10s

Bit rate mode                    : Variable

Bit rate                         : 13.0 Mbps

Width                            : 1 920 pixels

Height                           : 1 080 pixels

Display aspect ratio             : 16:9

Frame rate mode                  : Constant

Frame rate                       : 29.970 fps

Color space                      : YUV

Chroma subsampling               : 4:2:0

Bit depth                        : 8 bits

Scan type                        : Progressive

Bits/(Pixel*Frame)               : 0.209

Stream size                      : 109 MiB (88%)

Language                         : English

Encoded date                     : UTC 2011-04-08 12:02:14

Tagged date                      : UTC 2011-04-08 12:02:14

Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177

Transfer characteristics         : BT.709-5, BT.1361

Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio

ID                               : 2

Format                           : PCM

Format settings, Endianness      : Little

Format settings, Sign            : Signed

Codec ID                         : sowt

Duration                         : 1mn 10s

Bit rate mode                    : Constant

Bit rate                         : 1 536 Kbps

Channel(s)                       : 2 channels

Sampling rate                    : 48.0 KHz

Bit depth                        : 16 bits

Stream size                      : 12.8 MiB (10%)

Language                         : English

Encoded date                     : UTC 2011-04-08 12:02:14

Tagged date                      : UTC 2011-04-08 12:02:14

6 
....
Format : PCM
Format settings, Endianness : Little
Format settings, Sign : Signed
Codec ID : sowt
....

SOWT audio isn’t supported.

7

I had the same problem with the sound being twice the speed of the video. I updated the firmware and now only get static sound.

Media info lists the sound Codec ID as twos

Is this the same as sowt ? if not any ideas?

Thanks

Full media info listing…

Format                           : MPEG-4
Format profile                   : QuickTime
Codec ID                         : qt  
File size                        : 40.4 MiB
Duration                         : 30s 0ms
Overall bit rate                 : 11.3 Mbps
Encoded date                     : UTC 2011-02-14 12:29:39
Tagged date                      : UTC 2011-02-14 12:29:39
Writing library                  : pana

Video
ID                               : 1
Format                           : JPEG
Codec ID                         : jpeg
Duration                         : 30s 0ms
Bit rate mode                    : Variable
Bit rate                         : 11.0 Mbps
Width                            : 640 pixels
Height                           : 480 pixels
Display aspect ratio             : 4:3
Frame rate mode                  : Constant
Frame rate                       : 30.000 fps
Compression mode                 : Lossy
Bits/(Pixel*Frame)               : 1.199
Stream size                      : 39.5 MiB (98%)
Language                         : English
Encoded date                     : UTC 2011-02-14 12:29:39
Tagged date                      : UTC 2011-02-14 12:29:39

Audio
ID                               : 2
Format                           : PCM
Format settings, Endianness      : Big
Format settings, Sign            : Signed
Codec ID                         : twos
Duration                         : 30s 0ms
Bit rate mode                    : Constant
Bit rate                         : 256 Kbps
Channel(s)                       : 1 channel
Sampling rate                    : 16.0 KHz
Bit depth                        : 16 bits
Stream size                      : 938 KiB (2%)
Language                         : English
Encoded date                     : UTC 2011-02-14 12:29:39
Tagged date                      : UTC 2011-02-14 12:29:39

8

More or less.

SOWT is TWOS spelled backward.   TWOS refers to the fact that the binary data is TWOS COMPLIMENT (signed).

SOWT and TWOS are reverse byte-order from each other (referred to as “Endianness”) hence yours is “BIG” Endianness, and SOWT is “LITTLE” endianness.

Both are using SIGNED Linear PCM, and neither are supported.