Strange problem accessing files remotely

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Please tell me I’m not the only one who has had this happen:

I have a WD MyCloud on my home network, working well. But, my problem is very particular with regard to remote access.

Using the My Cloud APP on a desktop or Android, everything is fine and all my files are present. But if I access my cloud via www.wd2go.com and use the ‘open in explorer’ option, files are missing. Some directories say they are empty, but I can verify they are not by using the My Cloud app to browse. This happens on both Windows 7 and Windows XP systems.

You may say, “why not just use the app, since it’s working.” For the most part, I agree, but I’m considering situations where I may be out of town, on a public computer, or at work where I don’t have admin privileges to install the My Cloud app. I’d like to know that I can access all my files reliably no matter where I need to.

Any help is appreciated.

Thanks!

AudioBob

2

You should be able to access all your files through WD2go.com.  However, there may be something in the network environment blocking that ability.  If you are at a public pc, and it doesn’t have the latest Java updates, then yeah, it might be a problem.  You might want to check on a friend’s computer to see if connecting through Explorer works.  If so, there could be restrictions on the other networks preventing WD2go from connecting fully.

3

I remember reading someone like this having a similar problem, and I’ll be darned if i can find the thread… It turned out he was using Custom Icons on folders / files, and it was preventing them from showing.

Is that possible in your case?

4

No custom icons, although some of the folders that report empty DO have favicons in them for sites I manage. But not all of the “empty” folders have favicons in them.