I have performed a factory reset on the MBL. I now have my laptop (windows7) connected via wifi to my router to which the MBL is connected. No other kit.
I have created one private share only (called private_share) and one user only (private_share_user) and only that user has read/write access to that share. Admin has no access to it.
If I open up explorer I can see the private_share but have no access to it. I click on it and I am invited to input my user credentials. I do this and now I have full access to the private_share. So far so good.
Now I open up the Smartware software on the home page. It categorizes the files on the laptop. I select the private_share on the MBL. It tells me the drive is locked. I click on the drive symbol and am invited to input my credentials. I do this - the same credentials as I used when I wanted access to access the folder in explorer. My credentials are rejected as "authentication failed’?
I give up on that and select Smartware as the folder on the MBL. This it likes. I select the backup tab, select category backup and make sure all the files types are selected. I then set the backup going and retire to bed.
I get up in the morning and note that the backup has not completed. I inspect the files that have not been backed up and note that they are all Blackberry files. These are probably security protected so I am not concerned. Crucially it tells me all my email (1.3GB) has been backed up.
I go away for a coffee, potter around on the laptop and the return to the Smartware software to see if it has ‘thought’ anymore about those Blackberry files, although I am not expecting anything to have really changed.
But to my horror ‘things’ have changed. It now tells me that my email has not been backed up. It says (like the Blackberry files): The network name cannot be found. But earlier it told me my email ahd been backed up, now it’s telling me it hasn’t backed it up and can’t back it up.
What on earth is going on here? Why cannot I not select the private_share as the backup destination? who would want to perform a backup to a public share? Why does it continually give me conflicting messages about backing up my email?
I wish I’d never bought this.