Status: " Verbindungsstatus Wird verbunden Remotezugriff-Verbindung wird hergestellt ..."

Hi, dear friends of WD community,

I have following setup:

2 WDMyCloud devices (2 TB, 4 TB), directly connected to my router Fritzbox 7590.
Identically configured

The 2 TB-device gets its Cloud-access (translated german to english): “connection status - ready - Cloud-access is now available for your device”
The TV which is hosted in the same network, has access to this NAS.

The 4 TP-device remains in status(translated german to english): “connecton status - connecting - remote connection is beeing established”
The TV does not display this device.

The 4 TB-device war restarted multiple times.

Question: What can I do, where can I look to get the 4 TB-device in status "connection status “ready” "

Thank you, best regards
Andreas

Hello Andreas. You appear to have the My Cloud OS3 devices, but we have no way of knowing.

Please be aware that this is the My Cloud Home subforum which is dedicated to a device that is completely different from your OS3 My Cloud devices both in hardware and operating system.

Please head over to the My Cloud OS subforum and ask the question in a subforum where they are familiar with your problem.