WD Community

Starting up a brand new My Cloud Home

I have followed the quick step guide to the tee …
My Home Cloud Home continues to slow breath for over 30 minutes thus far.
The router has assigned it an IP address and a name that includes the S/N.
It can not be discovered by the mycloud.com/hello process.
Only once did the support BOT correctly identify it by its S/N but could offer not advice
The CHAT for APAC tells me I am out side of business hours (1400hr AEDT = 1100hr Sing/China)

Can someone tell me how to get this live or do I just return it and demand a full refund?

@phumphreys2088
You are saying you own a My Cloud Home not a WDMCLOUD
WDMyCloudImage

User Manual: My Cloud Home and My Cloud Home Duo (westerndigital.com)

Do you have a My Cloud or My Cloud Home? They are not the same device. The My Cloud Home has different features and options than the My Cloud line of devices. And has a different setup procedure. If you have a My Cloud Home, see the dedicated subforum for that device where users more familiar with it may be able to assist:

My Cloud Home
http://community.wd.com/c/home-cloud-storage/my-cloud-home/229

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