Starting March 31, 2025, Google Photos will no longer be supported by MC Home

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1

Another nail in the …

Starting March 31, 2025, Google Photos will no longer be supported

Hello My Cloud Home User,

Western Digital is focused on providing exceptional customer experiences with our products. With that focus from time to time we retire legacy software features that are no longer consistent with the company’s customer experience ecosystem. If you’re using the Google Photos feature, we want to inform you that starting March 31, 2025, My Cloud Home will no longer support Google Photos integration. This means you will no longer be able to import photos, videos, or albums from Google Photos to your My Cloud Home device.

The Google Photos feature will be removed from the Do More > Social and Cloud Import section in the mobile and web apps.

Any files already downloaded to your My Cloud Home device will remain.

Do You Need to Take Any Action?

No action is required. However, if you’d like to remove My Cloud Home’s access to Google Photos, you can follow these steps:

Web App

  1. Go to Google Account

  2. Click on Profile and select Manage Google Accounts option

  3. On left side menu select security

  4. Scroll down and search for “Your connections to third-party app and service”

  5. Click on see all connection

  6. Scroll down and search for EdgeRover Native

  7. Click on EdgeRover Native

  8. Scroll down and click on “Delete all connections that you have with EdgeRover Native”

  9. Click on confirm in the popup window

Mobile App

  1. Open Google Browser

  2. Select a Google Account

  3. Click on Profile and select Manage Google Accounts option/ Manage your Account

  4. Go to Security option

  5. Scroll down and search for “Your connections to third-party app and service”

  6. Click on see all connections

  7. Scroll down and search for EdgeRover Native

  8. Click on EdgeRover Native

  9. Scroll down and click on “Delete all connections that you have with EdgeRover Native”

  10. Click on confirm in the popup window

We appreciate your continued support and thank you for being a valued My Cloud Home user.

Western Digital is committed to protecting your privacy and security. To learn more, please visit our Privacy Statement.

Sincerely,

The My Cloud Home Team

2

Actually I feel offended by the way of communication by WD.
This is a very bad way to treat customers. A european company would never ever chose words like these to tell their customers their product will lose value by turning off services step by step. I wonder what will be left of MCH in a year or so.

@WD_Admin pls stop using phrase like customer experience. Its just frustraiting

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“Customer experience ecosystem” makes me laugh every time I see it.

1 Like
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Hi WD,
Aside from the fact that I wonder how removing a feature from an ecosystem that runs on 80% of the world’s mobile phones (Android) makes adds to an exceptional customer experience, I also wonder what exactly removing this feature means: does it mean that the pictures I take now with my Android phone will no longer be automatically backed up to my MyCloud Home hard drive?

Thanks in advance,