I just installed a new Passport essential drive, and unlocked it with my password. However, when I open the drive, the only tabs that are available to look at and work with are “Home” and “Settings”. There is a “Backup” tab but it is dimmed out, and there is no automatic backup going on.
What am I doing wrong?
Thanks for your reply. I am still lost. My open screen for the WD Smartware shows two vertical bars -one for my C drive on the PC and another one for the WD Passport drive, but I cannot click on the backup tab, and nothing is happening. I must be doing something wrong. Can you help?
Sorry I can’t offer more help I only used Smartware once and uninstalled it.