Started flashing last night, now showing offline

The light on my MyCloud started pulsing last night, stayed that way for a long time before returning to a steady light. But now it is showing as offline, and isn’t connecting locally either. All other devices on the same router are working perfectly. Service is showing as up. So what could be the problem?

@m1ckr1ck Please open a support case and include the debug logs from your device and the email address used for your My Cloud account or MAC Address located on the device label.

How to Collect My Cloud Home Device Debug Logs

Answer ID 6746

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I have the same problem My Home Cloud is also showing offline and the light i pulsing? Pleace let me know if your get help?