Hi. A year ago I bought ssd wdgreen m2 120gb for one game. (On ssd, except for the game, there is nothing else) This summer ssd began to turn on and off spontaneously. Windows reports a device malfunction. Got up to 25k inclusions. In the store, they replaced me under warranty with the same ssd. And again the same problem, total power on hours 12 - power on count 1060. SMART error check did not reveal. Is this a problem in ssd, windows 10, or motherboard slot?.
Hi @maslinaxd,
Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Then I just exchanged it under warranty in the store for another 2.5 SATA disk, maybe the old motherboard had a problem with the M2 slot and it shorted out, I don’t know
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M.2 slots are not the same as SATA as most use NVMe
SATA SSD typically use a SATA cable
Some machines support M.2 SATA slots but these are rather uncommon. Mostly this is seen in older machines.
it was b360m
The B360 has dual M.2 NVMe slots so you can use dual SSD fine. There is also 6 SATA connectors for hard disks etc.
OK, so you bought this to store or install a computer game on it. Is that correct? But then you went on to say “On ssd, except for the game”. What do you mean by “except for the game”? And what do you mean by “on ssd”? Is or was the game on the SSD or not? You can’t have it both ways, that’s a contradiction.
How did Windows report this malfunction? What did it say? Did you get a notification about it or did the computer crash and display the BSOD screen?
Inclusions? What are those? You mean errors? I can’t see this in the screenshot you provided.
Yes, that’s something I can see in the screenshot. Those numbers look abnormal for a device that has only been in use for 12 hours since it was powered on for the first time.
Did not reveal what? Did you get the SMART parameters? Or did it fail to read SMART parameters? Have you tried another program, other than Crystal Disk Info?
OK, so you have replaced it on warranty twice? So this is the third disk in succeeding order? What’s the status now? Does it still work? Do you still use it? Why do you say “the old motherboard”? Did you replaced or upgrade the motherboard?
So what is the implication in this case?
Now you’re contradicting yourself. You wrote: “M.2 slots are not the same as SATA as most use NVMe”. Remember? Well, the disk in question (WDS120G2G0B-00EPW0) uses an M.2 slot but SATA interface (see the screenshot).
@maslinaxd Can I have the model name of the motherboard? The old one or whatever you used at the time (3 years ago)? Also, why are you taking this up only now? Does the third disk also have this problem now or you just want to mark this old post as solved (by motherboard replacement by the looks of it)?
That is a very old device that is rare and I recall an old AM3 motherboard that had a slot compatible with that type of SSD but not anything on AM4
The intel B360 does not support that type of SSD
Yes, AM3 sounds very old. I believe that was before the Ryzen processors came out on the AMD platform. As I recall, AM4 was the first socket to support Ryzen processors. But regardless, there are newer platforms from btoh AMD and Intel that have support for M.2 slotted SATA devices. They either support M.2 SATA and M.2 NVMe at the same time, or one at a time, where you have to change a setting in UEFI to support one or the other. I have not checked it, but I believe I have it like that on my Intel Z370 board.
How do you know? Do you have a source? You mean it’s not supported at all by the chipset or any one particular B360 board? It’s usually easier to just look at an example board, or reference board, and see what it supports.
This is true.
I’m looking at the data sheet now for the Intel B360. Title: “Intel® 300 Series and Intel® C240 Series Chipset Family Platform Controller Hub.” Volume 1 of 2 (Revision 009, September 2021). Document Number: 337347-009.
You’re right in that this chipset provides support for up to 6 SATA ports (page 27). In addition, it supports 12 USB ports, and 12 (gen 3) PCIe lanes.
There is no specific mention of SATA SSD support in M.2 slots in the capability overview table for B360. But there is something called Flexible I/O that allows for advanced configuration port/lane/bus configuration (page 36).
Flexible Input/Output (I/O) is a technology that allows some of the PCH High Speed I/O
(HSIO) lanes to be configured for connection to a Gigabit Ethernet (GbE) Controller, a
PCIe* Controller, a Extensible Host Controller Interface (xHCI) USB 3.1 Controller, or a
Advanced Host Controller Interface (AHCI) SATA Controller. Flexible I/O enables
customers to optimize the allocation of the PCH HSIO interfaces to better meet the I/O
needs of their system.
This chapter specifically mentions PCIe NVMe SSD capability for up to 3 devices (page 37).
Supports up to 3 Remapped (Intel® Rapid Storage Technology) PCIe* storage
devices
— x2 and x4 PCIe* NVMe SSD
— x2 and x4 Next Generation Intel® Optane™ Memory
Bear in mind though that not all of these capabilities may be available on all SKUs, even if it’s the same chipset series. So B360 may be less capable in this regard than for example H370.
It then goes on to describe how to best manage unused lanes. Unused lanes must be statically assigned to SATA or PCIe.
For unused SATA/PCIe* Combo Lanes, Flex I/O Lanes that can be configured as
PCIe* or SATA, the lanes must be statically assigned to SATA or PCIe* via the
SATA/PCIe Combo Port Soft Straps.
Or they can be dynamically assigned via something called SATAXPCIE signaling, based on the type of “card” (SSD) that’s being used.
In addition to static configuration via soft straps, Flexible I/O Lanes that have PCIe*/
SATA multiplexing can be configured via SATAXPCIE signaling to support
implementation like SATA Express or mSATA, where the port configuration is selected
by the type of the add-in card that is used.
As you can see, many things are possible. It largely depends on the OEM and ODM, and how they decide to design their boards. They can, and they sometimes do add on chips that go beyond the capabilities of the main chipset (or PCH in current parlance), for added compatibility with older hardware for example. In B360 for example, Intel removed support for legacy IDE mode, so a board designer that uses B360 as the foundation can add on an additional chip that would provide legacy or native IDE support. Now, that’s not very likely, but it is at least a possibility.
I guess you can find a USB box for your SSD and this would allow data access. Modern laptops all use M.2 NVMe SSD which is par since 8th gen intel
What we usually consider as impossible are simply engineering problems. Using an external disk enclosure with USB interface would most definitely have solved this engineering problem. I would have approved that solution if nothing else worked, or I might have tried a different SSD brand. Maybe even browse through the motherboard manual to see what it says on SSD compatibility.
I was actually wondering if this was a laptop or a desktop computer. OP wasn’t specific about that. I mean I know that Intel B360 is a desktop chipset, but the data sheet – which also covers mobile versions of the said chipset – mentions the provision of an RF chip for things like WiFi and Bluetooth, and it comes either in the form of an M.2 slotted module or as a soldered on chip. It’s part of Intel’s connectivity solution called Connectivity Integrated (CNVi), and if you read on about this, you find (quoted below) that such module can be seated in a system that doesn’t support CNVi, where it would not work. Or the other way around, if it’s a laptop – where WiFi and Bluetooth is normally found – if not paying attention (or reading the manual), one might try and install an M.2 SATA SSD in such a slot, that’s designed for CNVi modules rather. These interchangeable slots (despite keying) are problematic in system designs.
Though you can insert these CRF into a standard M.2 Key E socket, they are only compatible with a system designed for the CNVi. Contact your system or motherboard manufacturer to verify compatibility.
I think this was a desktop board and a desktop computer though. I am overanalyzing it at this point. I will wait for OP to get back with some answers. But I am very curious to see what kind of board this was. But with 1060 power cycles within the first 12 hours of use on a replacement SSD that had the same symptms as the first SSD that it replaced, I would suspect the board to either be faulty or misconfigured. Either that or WD’s QC was out of control when they produced those SSDs.
I just wanted to close the post. It was a gigabyte b360m h. I have already changed the motherboard (upgrade). We will never know the final cause of the problem. I tried 2 identical m2 sata ssds 2 times and just decided not to look for the cause of the problem and exchanged it under warranty for a 2.5 ssd. 3 years ago I turned on the m2 slot for the first time on the old motherboard. Maybe there was a problem with the motherboard, maybe I was lucky and there was a problem with the disks, maybe the problem is in the compatibility of these devices, I don’t know. I closed this post so that if people who came here looking for a solution would see that I did not find it. (so Windows error looked like)
M.2 SATA support gave way to NVMe devices which are dramatically faster by 500 to 5000x faster.
Who wants a slow poke. My WD580 runs are 3.8 GB/s which is so much faster
Intel has CNVi and CNVI 2 which are not forward or backward compatible. Makes it tricky to select the right WiFi card for an upgrade.
My Dell has an AX210 installed but 10th gen machines need the AX211etc
That’s not a WD drive in the screenshot of the “Windows detected a hard disk problem” error message. It’s a 1 TB Seagate Barracuda drive: ST31000528AS. Did you have more than one error message maybe? Is this your picture or just an example?
The two M.2 SATA drives that you tried, they were both WD WDS120G2G0B? Did you not try a different brand or a different model? Did you have to enable the M.2 slot in BIOS/UEFI?
Thanks for sharing the motherboard model!
It supports following storage interfaces according to specification.
1 x M.2 connector (Socket 3, M key, type 2242/2260/2280 SATA and PCIe x4/x2 SSD support)
4 x SATA 6Gb/s connectors
Refer to “1-7 Internal Connectors,” for the installation notices for the M.2 and SATA connectors.
Intel® Optane™ Memory Ready
I don’t know if this could be a problem, but the WDS120G2G0B is a B+M key M.2 SATA SSD, and the motherboard has an M.2 M key slot. You can physically connect and install it, but I’m not sure if the missing pins on a B+M module could be problematic.
More info on differences between M.2 slot keying can be found here:
If we go to chapter “1-7 Internal Connectors” in the manual (page 12), and then look at what they say about M.2 slot (page 14)…
The M.2 connectors support M.2 SATA SSDs or M.2 PCIe SSDs.
Follow the steps below to correctly install an M.2 SSD in the M.2 connector.
Step 1:
Locate the proper mounting hole for the M.2 SSD to be installed and then install the mounting clip first.
Step 2:
Slide the M.2 SSD into the connector at an angle.
Step 3:
Press the M.2 SSD down and then secure it by pressing the clip pin into the mounting hole.Select the proper hole for the mounting clip according to the length of the M.2 SSD to be installed.
Easy enough! Like ABC. Also, it’s not possible to turn a B+M key module (like WDS120G2G0B) the wrong way, because it has 6 pins before the key groove on one edge, and then 5 pins on the other edge. So you can’t install it the wrong way.
There are some settings in the BIOS that are related to M.2 but those should not affect operation.
OffBoard SATA Controller Configuration
Displays information on your M.2 PCIe SSD if installed.NVMe Configuration
Displays information on your M.2 NVME PCIe SSD if installed.
There are two compatibility lists for supported SSD devices on their website (with reference in the manual). There is one “M.2 Support List” (updated Sep 22, 2021) and one “SSD Support List” (updated Sep 15, 2021). It’s the “M.2 Support List” we need to look at.
The following M.2 SATA disks are tested and supported:
- WDS240G1G0B-00RC30 (WD Green, 240 GB, 2280, SATA3)
- WDS250G2B0B (WD Blue, 250 GB, 2280, SATA3)
- WDS500G2B0B (WD Blue, 250 GB, 2280, SATA3)
- WDS200T2B0B-00YS70 (WD Blue, 2 TB, 2280, SATA3)
The WDS120G2G0B is not on the list!
That doesn’t necessarily mean it’s not supported though. The motherboard manufacturer can never test every single storage device on the market.
The WDS240G1G0B that is on the list, for example, was released in 2016 according to records of my favorite computer store. The G1 in the name indicates it’s the first generation. This is supported by that motherboard.
The WDS120G2G0B was released in 2019 according to the same source. This is a later G2 generation that no longer even has a product page on neither WD nor on the SanDisk website. What remains of it is a SATA 2.5" form factor.
This 2.5" form factor is also what the M.2 disk was superseded by on my computer store. (They have an excellent website, and they archive everything they sell. This allows me to track down products all the way back to year 2003-ish.)
So if you had a 2019 model, and Gigabyte supports a 2016 model of the same series… I don’t see why it wouldn’t work. Have you updated your BIOS to try and tackle this problem? You may have needed an update. If you had an incompatibility issue, it’s possible that more than just your SSD was affected by it, no matter what the support list says. And they may have addressed the issue in a later update.
One way or another, this is no longer a problem. But I would have updated the BIOS if possible, after the second drive showed the same symptoms, and of course reinstalled Windows and cleared CMOS. If that would not help, I would have replaced the drive with another brand or model rather than replacing my whole system including the motherboard. Would have, could have… it’s a little late now. But it’s something to keep in mind for the next time maybe.
That is an old 3.5" hard disk
Stuffed in a desktop chassis and using a SATA cable and power it may power up
