Spinning blue circle when someone tries to log in

My mom has an account on my “my cloud” and I’ve given her all the proper permissions to read only a bunch of photos I created as a share.
When I first made her account, months ago, she was able to view the photos. Now she tells me she isn’t able to log on.
I tried and got an error with a spinning blue circle that never stopped. I deleted her account and re-created it with a new password, and the same thing happened.
Any tboughts?
She is in my house on the same router wireless network that I"m on.

Hello, as of right now, WD is having issues with mycloud.com, please keep on checking the community for updates.