Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: https://support-en.wd.com/app/ask
Still not, went through support and this is what I was told
Based on your query, please allow me to inform you that might be raid is rebuilding, it take time to rebuild. Moreover, if the issue is still persist please share the screenshot of the error that you are facing.
I replied to them to see how long does it normally take, because it has been like that for around 5 days already??
Dear Manuel, Hope the issue is solved by now. I am also in the same problem since June 20, 2022. Lost two days its not at all responding. Showing only message that “Upgrading…updating your My cloud home. please do not unplug your device from power.”. I don’t know what to do…
After I sended them Log-Files i got the following Answers from the Support:
Dear Mr. …,
Thank you for your patience.
After a thorough examination of your support case, we would like to confirm that the device is defective. Both hard drives failed.
We regret the loss of data.
Since there is important data on the device, we would recommend that you attempt data recovery from a specialized data recovery company.
Please consult the following article:
My Cloud Home: Data Recovery My Cloud Home: Data Recovery
Thank you for your understanding.
Kind regards,
Alexandra L
Western Digital Customer Service and Support
Now i have to pay for a data recovery, because WD delivered a broken Update to my MyCloud Home. I don’t even want to know, how much this Data Recovery would cost, I definitely won’t do that.
I will never buy something from this Crappy Company!