Sorting Files

Can somebody please explain how one goes about sorting files,
preferably in alphabetic order, in Users Folders? I have several User Accounts
each with numerous Folders and there

appears to be no rhyme or reason as to how the order of
files is displayed.

What are you using to view the files? Windows File Explorer? Mac Finder? One of the WD apps or software? If so which one?

A good image of what you are seeing would help someone explain the order of the files in the folders too.