Sony TV KDL-55EX710 and WD Mycloud 4TB

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

My TV could not play any movies format (no audio , just black screen) excepted VOB file only. I’ve read all threads from this forum, so please help.

My WD Mycloud 4TB firm ware v03.00.03-413 (downgraded to detect all 3 attached external USB drives).

THX

2

Can you give us some file info?

What audio and video codecs and what container?

This is per your Manual;

- Video: AVCHD, MP4 (AVC) or MPEG1 format (not playable in some cases)

USB playback is supported for the following video file format:
- AVCHD (files with the extension “.mts” or “.m2ts”)
- MP4 (AVC) (files with the extension “.mp4”)

3

Thanks for your help. I read some thread from this forum, so I tried to use a youtube coversion to convert this to mp4 format, here the info by mediainfo:

General
Complete name                            : E:\XXXXXXXXXXXXXXX
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom
File size                                : 194 MiB
Duration                                 : 40mn 33s
Overall bit rate                         : 668 Kbps
Writing application                      : Lavf54.29.104

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 3 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 40mn 33s
Bit rate                                 : 536 Kbps
Width                                    : 854 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.044
Stream size                              : 155 MiB (80%)

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 40mn 33s
Bit rate mode                            : Constant
Bit rate                                 : 126 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 36.4 MiB (19%)

4

Its definetely the file then as your TV has issues with playing AVC and MPEG files. Your file is an AVC video codec with an AAC audio codec inside an .MP4 or .M4V container.

I would suggest trying files that are more universially accepted to see if the issue persist, such as.

MKV/H.264/AAC

MP4/H.264/AAC

Also, what are you using to encode or convert?

5

I used online Youtube video converter as some one in this forum mention had a problem with playing MP4.

I don’t know with software can convert these, any advise

MKV/H.264/AAC

MP4/H.264/AAC

or if you have one can you upload, so I can test ?

Again streaming through WD Mycloud DLNA not by USB.

…

OK here I used Handbrake to convert a test.mkv, but could not play also?

General
Unique ID                                : 166756520279506207894836135698607033740 (0x7D742338A08D53A81EF629298816CD8C)
Complete name                            : E:\test.mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 221 MiB
Duration                                 : 40mn 33s
Overall bit rate                         : 763 Kbps
Writing application                      : HandBrake 0.9.9
Writing library                          : libmkv 0.6.5

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 40mn 33s
Width                                    : 854 pixels
Height                                   : 402 pixels
Display aspect ratio                     : 2.119
Original display aspect ratio            : 2.121
Frame rate mode                          : Constant
Frame rate                               : 30.000 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Writing library                          : x264 core 130 r2273 b3065e6
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=6 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=300 / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=20000 / vbv_bufsize=25000 / crf_max=0.0 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color primaries                          : BT.601 NTSC
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.601
Color range                              : Limited

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : A_AAC
Duration                                 : 40mn 33s
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Default                                  : Yes
Forced                                   : No