Sometime cannot access MyBook Live Duo from WD2go

I have a very strange issue.  My Book Live Duo is setup with remote access at my office.  I registered the device on WD2Go.com to my account.  After I setup the remote access and registered at WD2Go.com, I’m able to access my device remotely from home.  When I try to re-access the drive remotely on another day, the IE/Chrome browser display “This page can’t be displayed” when I click to “view shares” at the “My WD Devices” page.  I thought it is strange so I use Logmein to go into the office workstation to access the drive on the local network.  After a period of time, I’m able to use WD2Go.com to access the device again.  I thought the drive may have gone to sleep so I disable the feature on My Book Live Duo.  A few days later, I get the same problem.  Anybody got any idea what’s the issue?

Hello,

Please make sure you have the Java update installed.

HDKnows wrote:

Hello,

 

 

Please make sure you have the Java update installed.

 

 

Oracle website confirmed that I already have the latest Java version.  Java update was done when I initially setup.

Verified Java Version

Completion checkmark

Congratulations!You have the recommended Java installed (Version 7 Update 25).