Some of you have been following my replacement saga (switch issue). Still waiting to hear from WD on replacing my unit again (3rd time’s the charm?), but I decided to watch a movie on the Hub this morning that was on the internal hard drive. About 2/3 the way through it just stopped and kicked back to the menu. I had just checked the time a few minutes prior, so I had a rough idea where it was when it did it. Restarted the movie and tried to skip using the timecode feature. Entered the number I wanted and hit submit only to go back to the movie without and change. Did it several times until I got fed up and tried to FF. No go. Wouldn’t take any of the transport controls (FF, REW, Skip F, Skip B). **bleep**? So, I punch FF a few times and suddenly a dialog box appears saying :This movie does not support trick mode." Trick mode? WTH is trick mode? Click OK on the green arrow and the box resets itself, but still not able to watch the rest of the movie. Looks like a hard drive problem.
So now my 2nd replacement is completely screwed up. Decide that since the first replacement is sitting here waiting on a UPS call tag, why not hook it up and check it out? After the same BS during setup (won’t accept my network password unless I input it and then reboot the device immediately) and updating the firmware, I copy the same movie I was watching to it and finish viewing. No problem, all the transport controls work and skipping ahead works fine. After it is done I decide to try and watch something on Netflix so I menu over to the Services tab and hit Enter. **bleep**? There are only 11 icons and none of them are Netflix. Blockbuster, Hulu Plus and Pandora are missing, as well, among others. How can this be? I try a hard reset and still there are only 11 services listed.
I’ve written a rather lengthy e-mail to product support and let them know that I do NOT want another refurbished unit. They either send me a retail boxed, brand new unit or figure out a way to refund my money. This is ridiculous. I’ve never had so much trouble with an electronic device since the '80s.