All users can log in. About half can see the drive. The other half get a message "Can’t connect to “MyDrive”. I tried it from my pc and I can connect using one account but not another. I thought maybe it was my work network but I got the same result from my home network and different pc. One account connects, the other does not. Any ideas?
Hi lhilton2953,
Maybe you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.
Well I did before I even posted here. Still waiting for a response from them which is why I came here.
Hi lhilton2953,
I’ve sent a message. Please check your Community Message Inbox.
