[SOLVED] WD MyCloud stops working randomly

Hi community,

I bought a 2 TB WD My Cloud and works with a 1TB My Passport drive. Both were working fine but My Cloud stopped serving randomly… so I just had to reboot in order to get the service working again.
I noticed that if I un-plug the attached USB 3.0 drive then MyCloud works perfect… for days. 

So my solution was to replace the power source (12V 1500 mA) for a better one (12V 5Amp ) and both re working now without disconnections.

WARNING: You need to be careful on choosing the proper power source. It MUST be a 12V and triple-check the correct polarity of the connections. If you do it wrong you can damage the product.

I hope this helps to all of you who are experiencing problems with the My Cloud unit. It is an excellent product but WD should provide a better power source for it.




Thank you for sharing this information. I believe you should post this in the ideas section as well.

Personal Cloud Ideas


nice idea…

if this is true

mine would be that WD supplys everybody for free with new power supplies!!!

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