Solid red light, will NOT reset

My Cloud OS 3 Personal & Network Attached Storage My Cloud
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Use the forum search feature, magnifying glass icon upper right. Lots of past discussions on how to try and recover files/data from a My Cloud hard drive. One can remove the My Cloud hard drive from it’s enclosure and attach it to a computer using a USB to SATA dock/enclosure/cable. Because the My Cloud hard drive uses Linux, if one is using Windows they will need to use a third party program that will read the My Cloud/Linux hard drive contents. The following link which was posted earlier in the current thread is relevant.