I’m a completely low-tech person, so bear with me. I have a MacBook Air with OS X version 10.9.3 running. Trying to install the software from my My Passport (model WDBAAA5000ASL) with no luck. I plug it in, select to install and it just sits with "Estimated time remaining: " and no estimate and no progress. I originally used this drive with my old Mac Book Pro with no problems…hoping I don’t have a software compatibility issue. Time Machine was able to back up my files to the drive, but I can’t access them. Any help at all would be appreciated. And again, low-tech gal here, you might have to spell things out for me.
ETA: I found an older thread (I know, I know, should have looked there first) that seems to have the answers I’m looking for)