So I have been using the My Book Elite for sometime now with no problems until Friday last week. Before I would connect the unit, power up and enter my password to unlock it, the software would popup and I would always close it and access my files through My Computer under drive labeled G.
As of Friday the process is the same until I get to My Computer; there is no longer a G drive (Which only showed my files I’ve added and that’s it) but only an E drive labeled as WD Smartware which was not there before and only has the pre-installed software (which didn’t show before).
I know it didn’t loose the files because this is a 1.5 TB drive and I still have 1.19 left. Under the WD Software under Retrieve I can’t select anything but its not greyer out. I’ve updated the software and my windows 7 software and have also uninstalled this unit twice.
I don’t know why. When you revome the drive always do it properly clicking on the icon and eject the drive. Do you use a third party defrag program? That caused me some trouble on a MY Book Pro.
I faced a smilar problem that NateH faced. But in my case, the drive letter is visible. However when I try to access the data, the Windows Explorer hangs. I tried using your suggestion to check the disk healthiness in disk management.
The J Drive representing the WD Ext. Drive is visible and is shown as Healthy.
Also the bar indicator on the external HDD shows the drive is empty.
I can’t seem to figure out what could have gone wrong
