My My Book 2tb EHD has been working fine with my new Dell XPS8700 with Windows 8.1, since purchasing 5 months ago. Suddenly, yesterday the computer became extremely slow to boot up.
After checking other things on the computer, including the latest Updates, I opened the WD Smartware Software (220.127.116.11) and found that the “Backup” and “Retrieve” tabs were greyed out and inaccessible, and on the Home tab was the message “No Writeable Partition.” I then safely disconnected the My Book from the computer and the computer booted up fast as normal.
When I re-connected the My Book the Quick View icon was flashing green and it said “Drive Discovering.” That’s as far as it gets. The above tabs are stilled greyed out and the “No Writeable Partition” message is still showing on the Home tab. The white LED on the front had shown activity (rapid flashing) at first, but now is steady on and then slow flashing after a while as normal.
Does this indicate a software problem and if so, how do I go about re-installing it? I do know that the current software can be uninstalled in Windows Programs and Features, but how/where would I obtain the software to re-install it? I did a quick search of WD Support but could not find the 18.104.22.168 version for the My Book – I probably missed it.
Also, if I right click on the WD Smartware in Windows Programs and Features to Un-install it, there is also an option to “Repair” the software. I’m new to Windows 8.1, and I’m no computer expert, so thought I’d ask before doing anything. Is the “Repair option worth a try?”
If you don’t think it’s a software issue, any other suggestions would be appreciated.
Thanks in advance for any help.