Soft click every 5 or 6 seconds - 4 TB drive

4 TB 4004FZWX drive. I called support and talked to “Ronnie” who was supposed to send me an email follow up. Perhaps he sent to wrong email address.

should I continue to use the drive or request to return it?

thanks,
larry

That’s probably the “Background Media Scan” which they give you no way to disable. Very annoying when your case is close to your face like mine.

I haven’t yet attempted to see if Cygwin’s smartmon tools can disable it via an hdparm setting. My 6TB black doing this is MUCH noisier than my 2TB black that doesn’t. I may not have bought the new drive if I knew beforehand it would do this when idle.