I have a WD Studio with Smartware. Everything seemed fine until a few days ago when the Smartware simply would not open. I am on a Mac. If I used the icon for the WD in the tool bar and selected the open WD Smartware the icon for Smartware would momentarily appear on my dock and then disappear. If I went through Finder -> Applications and double clicked the WD Smartware icon the same thing occurred. Now the WD Studio icon in the tool bar is gone. My drive appears to be working fine but how can I reinstall the software and get everything nice. I have contaced WD support numerous times and they kept referrring me to the link for the software upgrade. At first each time I tried it told me my software was up to date already. Then today I tried again and it now tells me I must install the WD Software before doing the update, but of course I cannot access anything because the Virtual CD will not come up and the WD icon is gone and I am going crazy.
Any advice or help is greatly appreciated.