Smartware will not start

clicking on the icon to startup the program it just stalls and then closes. Uninstalled it and reinstalled it…nothing. WD Discoivery also continuously says mybook live and mycloud are offline, when I’m staring at the correct light colors.

@TIMOTHY_FOOR What version of SmartWare do you have and what type of device/operating system are you using it on?

For the offline part, what does your router show and as above what devices and operating systems are you using?

I already installed that version. I got it to work, buy the 4 sec paper clip method. The situation is that I am always losing MY CLOUD out of my network. I doesn’t want to stay in the network. It just disappears until I force it. When I need it, it’s not there.