I have a typical setup:
Laptop-Win 10-Mcafee-Router-MyCloud 4TB single volume.
MyCloud has Users and Shares. Dashboard works fine.
Shares are visible on devices. Port Forwarding is setup.
Smartware reads laptop drives but will not log onto MyCloud
or allow requesting update to Pro version.
You can see the button presses but no action and no error message.
Right Click on WDMyCloud Icon Properties correctly identifies MyCloud details.
What Workgroup ID is Smartware looking for?
_My Win 10 User Name?
_Admin off MyCloud?
Any other suggestions (everything has been reinstalled, reset, etc)
I have no luck with several calls to Level 1 support and have been waiting three days for Level 2 call me back.