Hey Smartware Users,
There seems to be an issue with the smartware update to 126.96.36.199. Apparently this are the symptoms.
It does not update (still shows old version)
It deletes smartware from my PC/MAC (leaving a lonely empty smartware folder)
It makes your VCD dissapear
This is of course a shame. Especially when you have files on the drive and you cannot get it off.
So for the people that want to re-install the software but want to update till 188.8.131.52 (the working one). I found a temporarily fix to help you.
Please uninstall the software
Install the smartware version from the Virtual CD
DO NOT UPDATE IT THROUGH THE SOFTWARE
Follow this link below and download the 184.108.40.206 version (1 before the 220.127.116.11) and install this.
This should temporarily fix your problem with the smartware.
For the people that can no longer see there VCD, please go to another computer and install only uptill 18.104.22.168 and get your files.
Let’s hope WD will fix this issue soon! :smileyvery-happy: