I’ve been using SmartWare to backup the HDD (750 GB) on my desktop running Win7. The HDD on my desktop crashed (unable to see the drive). I replaced it with a SSD for most of Win7, and another HDD for My Pictures and My Videos. I did a SmartWare Retrieve and all of the folders/files appeared on the appropriate drives. However, I get access denied when trying to open any of the files when running as user with admin privileges. If I login as Administrator, then I can open any of the files.
This looks like an ownership/permissions problem. Sure enough, when I look at properties on a file, there are two "Account Unknown (S-1-5-21- plus 34 more numbers!!) and no user accounts, just the Administrator account. I was able to ‘fix’ Myphotos and Myvideos by copy and pasting them into the correct foilders. However, MyDocuments, Favorites, etc don’t respond to that trick.
I am not an experienced IT support person and don’t really know the details of Windows file security but I’m being forced into it because I really need this backup. I’ve viewed other posts on this issue and have figured out I’m on my own here. Once I get the system running (this will be very time consuming) you can bet that I’m going with another backup solution.