Smartware Upgrader Stops working


Just purchased the My Book Essential. I’m trying to update the Smartware to the latest version as my drive has the on it now.

I download the Upgrader file, run it, and it quickly gives me the message: Smartware Updater has stopped working. I have powered off the drive several times…same result.

What’s my problem?

I am running Windows 7 (64) and was able to update the firmware to 1.019 which it informs me is up to date.


Foster Loucks