Smartware sees it but windows 10 dont?

REMI_RAYMOND · April 15, 2016, 9:22pm

I have received an wd my book essentiel i already have a my book live wich is functioning very good.
Here is my problem, Smartware sees both of my hard drives but in the icon of the essentiel the is an X in red, it dosen’t seem to recognize it. When i plug the usb cable in my computer windows makes a sound but does not give drive access. I have done everything that it has to be done to have it recognize but still it dosen’t work. I need help, can someone help me?

Thanks in advance

lluna · April 16, 2016, 6:05pm

Hello, are you able to see the drive in “Device manager”? Are you able to see the drive in “Disk Management”? Can you take a screenshot of your “My Computer” section and share it?

REMI_RAYMOND · April 16, 2016, 9:04pm

Thanks for the response, yes in device manager it is recognized in disk management it is seen but no drive letter is assigned. Also it says disk not recognize. I try to initiale it but it gives me a message saying that there is an error of material so i cant initialize it. In front of the disk there is a little light that never stops blinking is it normal?

Thanks