I just got my 3TB My Book and installed (and updated) SmartWare and told it to copy everything on drive D:. It refused to copy any of the larger files, ranging anywhere from 35MB up to 60GB. This is not a file system type (its NTFS) or space issue. These files are NOT locked, they are mostly videos that have not been accessed in ages. I manually copied a 60GB file over and it had no problem. And the total I was trying to copy is MUCH less than the total available on My Book.
On the right side under “Files Not Backed Up” it says Files: 635, Size 471.36 GB. I click View Files and it shows the list, under reason it says “File pending backup” for all of them. Pending ? Pending what ? I have waited several hours and nothing more has copied. This appears to be a software defect. What else could explain this ?
Update, OK so I just read other posts about this issue and the consensus is that SmartWare is dumber than a box of rocks, WD has no intention of fixing, this is the Customer NO Service department, and new customers should never install SmartWare!
Go SmartSync !
