Smartware Pro 2.1.24.1 on new computer no longer recognizes Seagate HDD

#1

I recently replaced my old computer with a new one. I installed Smartware Pro 2.1.24.1 on the new computer. Smartware on the old computer recognized two external Seagate harddrives and used them to store some of my backups. However, the new computer Smartware does not “see” the Seagate drives.

#2

Call WD Customer support