So I spent the better part of last week and the weekend searching and reading through the numerous topics on this subject to no avail. My situation is this: I have a new 4Tb My Cloud plugged into a Netgear R6300 router. I did so following the brief instructions from WD that came with the unit. I loaded up the setup software, walked through the prompts without error. I loaded up Smartware as instructed, no errors or warnings upon install.
I loaded up the mobile app on my iPhone 5s. So far so good. I made sure I had the latest versions of Smartware and Quickview.
OK, so at this point, my network sees the drive, the mobile app sees the drive, I can get to the console via browser wdmycloud.local\UI, etc… Both the My Cloud program and the browser console allow me to see everything. The drive shows and is accessible as a “network” on my laptop (Win 7 Home) and I have mapped a drive to the My Cloud.
Now the confusion comes in with Quickview and Smartware. At first, launching QV does nothing from the menu. Then I try the tray icon, right click, and get only About, Smartware, and Exit. I begin to wonder what QV is even supposed to do except launch SW not realizing I should be seeing other things.
I launch SW and everything is fine except that I cannot see My Cloud as a backup target. I only see Drop Box and the backup tab is greyed out.
So I start reading and searching and reading and searching. I see references to uninstall and reinstall QV and SW. I did that. I restarted the laptop afterwards. I rebooted the drive. I saw references to firewall settings. I’m running just the standard settings of Windows Firewall which I have never touched or modified, but it’s on. I am also running the free version of Avast.
On further reading, I disable both, turning them off completely but no change to SW or the visibility of My Cloud.
I have seen a few mentions of the drive showing briefly for some. I never got that. Nothing is acting flakey, the drive is there via MS explorer every time. I can get into it from the browser every time. Drive mapping stays every time. I can read/write to the drive manually. I can see it on the mobile app and read/write from both inside and outside my home network.
But all I primarily want to do is to have a place to which I can automatically back up my laptop. The rest of the functionality is nice and I’ll use it, but it’s the auto backups I am after.