Any backup software that does not allow you to back up the files you want to back up can’t possibly be any good. It’s impossible for me to imagine why someone would have designed something like this. There also doesn’t seem to be any direct way to complain to WD about things like this. I wasted a lot of time just finding this place and doubt this will do any good. Having all the garbage as the bottom of this screen is also totally unnecessary, as far as I’m concerned.
What are the files that you are not able to backup?
What version of the WD Smartware are you using?