Smartware hangs at 1.80 MB of 1.83 MB copied


#1

I see this or a variation all the time - the Home tab says Welcome, the Backup tab says

“1.80 MB of 1.83 MB copied”  Sometimes the drive is active, sometimes it isn’t.  The

“Start Backup” button is enabled.  When I click it, nothing different happens.  At various

points I’ve been able to either wait it out (hours) or somehow get past it, but not today.

Help!!

Thanks,

Ivan


#2

Hi there, what version of Smartware do you use? You could try an update or also try forcing the backup activity under software settings> backup speed.


#3

Hi, I am using 1.4.5.2, which I think is the latest.  I tried unsetting the backup speed, and it had no effect.

Thanks,

Ivan


#4

Mine is doing that exact same thing.  Hanging at 6.30 of 14.52 GB copied.  can’t click run backup, i’ve adjusted the backup speed … Sounds like its the exact same problem.


#5

I haven’t been able to solve this.  The interesting thing is that I think I am still getting items backed up.   If I look on the drive I see some of the newer files from my computer copied over.  I’m gonna let this run for awhile, and then I am just going to give up and use some other back up software, as Smartware is just not getting it done.    If I can’t get other software to run with the drive, then it is good by Western Digital :frowning:

Thanks,

Ivan


#6

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en