I have a problem with Smartware install, Please do a favor to help me to solve. Many thanks.
I bought a My Passport Essential 1TB, when I tested it, the smartware can run and installe, then I cancel it.
When I arrtived home, formated the disk, and use it as normal.
Today I want to try SMartware, I follow the KB5419 ( WD SES driver download and instructions for recovering the WD SmartWare installer ), download the WDSmartWare_PP4R2_1_4_1_2, extract the file to disk.
When I try to run the smartware, it shows an error: application not started from drive
Then I tried servel ways to solve it, such as clean disk using diskpart, format it using WD QuickFormat, but all failed, same error.
I tried search the Community and try to install different version SES driver, both failed.
I tried install smartware msi package and I found My Passport is considered to be a local hard disk.
Could you please tell me how can I run smartware on my WD My Passport? Or how can I totally reset my disk.