Smartware ERROR - application not started from drive

WD External Drives WD Portable Drives
1

Dear all,

I have a problem with Smartware install, Please do a favor to help me to solve. Many thanks.

I bought a My Passport Essential 1TB, when I tested it, the smartware can run and installe, then I cancel it.

When I arrtived home, formated the disk, and use it as normal.

Today I want to try SMartware, I follow the KB5419 ( WD SES driver download and instructions for recovering the WD SmartWare installer ), download the WDSmartWare_PP4R2_1_4_1_2, extract the file to disk.

When I try to run the smartware, it shows an error: application not started from drive

Then I tried servel ways to solve it, such as clean disk using diskpart, format it using WD QuickFormat, but all failed, same error.

I tried search the Community and try to install different version SES driver, both failed.

I tried install smartware msi package and I found My Passport is considered to be a local hard disk.

Could you please tell me how can I run smartware on my WD My Passport? Or how can I totally reset my disk.

Great Thanks!

2

update the firmware on the drive…

once updated extract the Cd image and copy to drive

launch the installer…

make sure to uninstall any previous installer package

3

Hi Wizer, thanks for you reply.

I tried before, but still failed, maybe some steps is wrong.

  1. using diskpart, clean all disk

  2. run firmware update, it is already up to date, update again.

  3. create a new partition, copy image to it

  4. still failed

any good idea?

4

In case you haven’t sorted it out yet, I had the same problems, all i did was put the smartware files onto the drive and run smartware updater even though smartware was not installed. It’s back to normal for me now :slight_smile:

5

“All I did was put the …”

Sorry but what does it mean: " onto the drive? Which drive?

Thanks

Roberto from Italy

6

When you do the firmware update make sure your Adobe Flash and netframework 3.5 often called .net are up to date.

Joe

7

Hi, I have the same problem with my passport  500 G. I made the same thingsyou did but  the programm doesn’t  work yet and the same **bleep** sentence appears.

How did you solve the problem if you had solved the problem.

Roberto from Milan