Smartware doesnt backup file under "My Pictures"


i am lost by now. I am working as a computer expert :wink: but i cant solve the following problem:

Smartware ist backing up data but NOT the pictures under the “My Pictures” folder on windows XP.

These pictures are *.jpg and accessible. But not for Smartware ?!?!

Anybody else had this problem and has an idea to solve the problem ?

Smartware backsup with it’s own method. I only used it once then uninstalled it.