When I open the smartware applicaiton it only gives me dropbox as a backup option. It cannot detect the MyCloud device. Although on the same computer I can get to my device through the WD My Cloud application or through my browser. Why is Smartware unable to detect the device?? It has the “backup” tab grayed out. I was able to perform a backup last night when I set this up for the first time. The only thing I can think of is that since the backup last night, the software got upgraded and now isnt working.
I am doing this from an XP PC but having these same problem from my MAC as I tried to get the backup service running on it for the first time tonight as well.