I originally posted this issue here:-
but I’ve re-posted it here because I think it’s a software issue (WD Smartware) & not a hardware issue.
To test whether my file were being backed up “behind the scenes”, I attempted to retrieve an Excel spreadsheet that I had updated the night before (on 20th March 2010). My software is set up to save 5 versions, and 5 versions were listed but the latest one was dated 17th March 2010!?! I attempted to retrieve this file (just in case the date was incorrect), but the retrieve failed. When I clicked on “view files”, these details were given:
Account checks 2010.xls 22.98MB Jan 10, 2010 Failed to find metadata for file = N:\Home Finance\ Account checks 2010.xls, type =‘file’, checksum =‘xVDNxecpRE9MDOysEADILIA4YpDU’, attributes = Normal, create time =10/01/2010 10:09:21, last write time =17/03/2010 20:17:34, length = 0, compressed length = 0, instance id = 5265, file id = 0
I have tried rebooting & reconnecting the drive. Today is 23rd Mar and I am still unable to retrieve the file, and edited versions of the file are NOT being backed up. I may need to delete the backup set and backup again, but I don’t know how to do that – can anybody help?
Op.sys = Win7 - Firmware = 2.003 - Smartware = 22.214.171.124