I’ve had my MyCloud for several years now and it has served us well. We use it to routinely backup our ‘pictures and videos’ external hard drive. This was previously done by a PC using WD Smartware and worked great (monthly backups of the hard drive connected to the PC to the MyCloud). The PC has recently been replaced by a MacBook Pro and here’s where the problem starts.
We still have the external hard drive with all of our pictures/videos (was formatted appropriately so we can use it on the Mac as well). But the WD Smartware on my Mac can’t see the MyCloud as a target for backup. I can connect to the MyCloud in Finder on the network, and connect to the MyCloud remotely via the app from my Mac. Any help would be appreciated.