SmartWare app will no longer open - Windows

I just bought a MyCloud EX2 Ultra and started backing up to it. It was taking forever but since it was new I didn’t think much of that. I tried to open SmartWare the next day. The graphic appeared on the screen followed by a very quick error message. The message was so quick that I had to use slow-mo video on my phone to play that back and pause. What the error message read was “Configuration system failed to initialize”. I thought to uninstall and reinstall the app and that did not help. I hate to admit also that I am relatively computer illiterate. I figured this was rather plug n play but I guess there’s more to it…?

This subforum (My Cloud) is generally for the single bay My Cloud units. There is a dedicated subforum for the EX2 series:

You may have better luck with your Smartware issue in the dedicated WD Software subforum:
It would also be helpful if you indicate which version of Windows you are running and if you have installed and run the software as an “administrator” under Windows.